Privacy Policy

1. Information We Collect

When you use PetLossAI, we may collect the following types of information:

• Account information: If you create an account, we collect your email address and authentication details provided through third-party sign-in services (e.g., Google).
• Content you provide: Pet names, types, personality descriptions, and messages you enter into our generator. This information is used solely to generate your memorial content and is not stored permanently.
• Usage data: We collect anonymized usage statistics such as page views, feature usage, and generation counts to improve our service.
• Device information: Browser type, operating system, and IP address for security, rate limiting, and analytics purposes.
• Payment information: If you make a purchase, payment details (credit card number, billing address) are collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers. We receive only a transaction ID, last four digits of your card, and billing confirmation from Stripe.

2. How We Use Your Information

• To generate personalized pet memorial content based on your input.
• To manage your account and track usage quotas.
• To prevent abuse and enforce rate limits on our service.
• To analyze aggregated, anonymized usage patterns to improve our service.
• To communicate with you about your account or service updates, if applicable.

3. AI-Generated Content

Our service uses artificial intelligence to generate memorial content. The pet information you provide (name, type, personality, and messages) is sent to AI models for content generation. This data is processed in real time and is not used to train AI models. We do not retain the specific content of your generations beyond the current session.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Payment processor: Stripe processes your payment information. Their use of your data is governed by Stripe's Privacy Policy.
• Service providers: Cloud infrastructure (Cloudflare) and authentication services that help us operate PetLossAI.
• Analytics: Google Analytics to understand how visitors use our site. This data is anonymized and aggregated.
• Legal requirements: If required by law or to protect our rights and safety.

5. Cookies

We use essential cookies for authentication and session management. We also use Google Analytics cookies to understand site usage. You can control cookie settings through your browser preferences.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our service is deployed on Cloudflare's global network, which provides DDoS protection, SSL encryption, and other security features.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of non-essential cookies and analytics.

8. Children's Privacy

PetLossAI is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of significant changes by posting a notice on our website. Your continued use of PetLossAI after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or your personal data, please contact us at service@petlossai.com.